Evaluating the Success of Your Trucking Company With These 10 KPIs


If you own a freight or trucking company, chances are you want that business to perform well and exceed expectations. In order to reach the goals you’ve set forth, you’ll need to ensure your business remains organized with up-to-date information. 


One of the easiest and most practical ways businesses keep track of your progress is by tracking KPIs, also known as key performance indicators. These won’t be the same for every company and will vary tremendously depending on the industry you’re in. 


For truck drivers and freight companies, understanding the KPIs that matter most in your industry will act as a catapult to your success. After all, it’s essential to know your strengths and weaknesses so you can improve when and where it’s needed.


The 10 KPIs You Need to Track


The 10 key performance indicators that every trucking company should keep their eyes on will fall into one of four categories — finances, processes, customers, and people. These will be the four main areas you’ll want to be covered when measuring success. 


First, let’s take a look at the two KPIs that fall into the customer category. 



The following two KPIs fall into the processes category. 



Next, we have two KPIs which will fall into the people category. 



Lastly, let’s discuss the four KPIs that fall into the final category — financials. 



If you’re finding that your clients aren’t paying you on-time, factoring services could play an essential role in keeping your business alive and running. To learn more about how factoring services can help your freight company, see our list of best trucking factoring companies! 



Walczak, Magda WalczakMagda. “What Are Key Performance Indicators (KPIs) and Why You Should Use Them.” Einsights, 26 Sept. 2014, einsights.com/key-performance-indicators-kpi/.